FAQ

Questions we get asked. Answered honestly.

If you can't find your question here, email us. We read every one.

The basics.

What is Pick a Buyer?
A property platform where buyers list what they want, and sellers find them. The reverse of the usual listings-and-browsing pattern. We handle the matching, the conversations, and the structured offer until your conveyancer takes over the contract.
Can someone find my property details?
No — we advertise buyers, not properties. Your details and your property stay private. The only people who can see your property are buyers you've chosen to reach out to.
Can sellers see my details when I list as a buyer?
No — sellers only see that someone's looking in their area with specific requirements. There's nothing connecting the listing to you unless a seller reaches out and you choose to respond. Until then, your details stay private.
Who's it for?
Australian buyers and sellers who want to own their own property journey rather than leave it up to someone else to manage, and who'd rather not pay a percentage commission for a service that, with reliable data now widely available, is mostly admin and negotiation. We connect the two sides directly and keep the process clean. Use us solo, alongside an agent, or alongside Domain and realestate.com.au.
Where does it work?
Anywhere in Australia. Our founders are based in Brisbane; the platform is national.
Who's behind it?
Three Aussies — Lionel, Trent, and Kurt. Short founder bios are on our homepage.

Pricing.

How much does it cost?
Free for buyers, always. $25 a month for sellers — only when you're selling and you want to contact a buyer.
Do you take a commission?
No. Ever. $25 a month is the whole pricing model on the seller side. Buyers pay nothing, at any stage.
Can I cancel anytime?
Yes. It's a monthly subscription — cancel whenever you like. You keep access for the rest of the month you've already paid for, then it ends. No commitment, no refund forms.
Is there a contract or minimum term?
No. Month-to-month.
When do I start being billed?
The first time you contact a matched buyer. Until then — setting up an account, adding your property, seeing your matched buyers — all free. The subscription only starts when you decide to reach out.

The match score.

How the 0–100 number is built, and what to do when a property's score isn't perfect.

How is the match score calculated?
When you create a buyer listing, you tag each feature you want as must-have, important, or nice-to-have. Must-haves are hard filters — a property missing any of your must-haves doesn't appear in your matches at all. The remaining properties get a score from 0 to 100, weighted by the rest of your tags: important features count more than nice-to-haves. Same logic from the seller side.
What if a property doesn't have one of my must-haves?
It doesn't show up in your matches. Must-haves are filters, not weights — if a property's missing one, it's ruled out before scoring even starts. That's the whole point of the must-have tag: tell us what's non-negotiable, so you don't waste time on properties that fundamentally don't fit.
Can I see why a match isn't 100%?
Yes. Both sides see a feature-by-feature comparison: what you wanted, what the property has, where the gaps are. Use it to decide if a property's worth the conversation, or if a buyer's worth reaching out to.
Can the score be wrong?
It can be incomplete. The score's only as good as the features both sides chose to tag. If a seller hasn't tagged something that matters to you, the comparison shows “not specified” rather than ruling it out. Ask in the conversation.

Privacy.

Can sellers see my budget?
They see whether your published budget overlaps theirs — in-range or out-of-range. They don't see the actual figures.
Can buyers see the asking price?
They see whether the published asking price overlaps their budget — in-range or out-of-range. They don't see the actual figure unless the seller chooses to share it in the conversation.
What about offer and counter-offer amounts?
Those are visible to both sides during negotiation. That's what the negotiation is. Every version is logged, both sides see every change.
Are my details public?
No. Other users see the features you've published — never your contact details, never your finances, never anything you didn't choose to share. Direct contact happens after both sides opt in to a conversation, and even they will only see your first name.
What data do you store?
As little as possible. We need your contact details — so we can hand them across when you and the other side reach the offer-and-contract stage. We also keep the listings and properties you've created, and the conversations and offers you've made on the platform. Payment data goes through our payment gateway; we never receive or store it. And categorically: we don't sell your data, and we never will. For specific questions, email hello@pickabuyer.com.

Offers, contracts, and conveyancers.

Are offers on Pick a Buyer legally binding?
No. Offers and counter-offers on the platform are negotiation tools — they let both sides agree on terms with a clear audit trail. Nothing's legally binding until a conveyancer turns the agreed terms into a contract and both parties sign it.
What happens once we agree?
The platform packages up the agreed terms, both parties' contact details, and both sides' nominated conveyancers, and sends everything to the buyer's conveyancer or solicitor. They draft the contract for both sides to sign. From that point, the deal lives with the lawyers.
Do I need a conveyancer or solicitor?
Yes — both sides do. You can nominate one at any point in the process, but you'll need one in place before you can send or respond to an offer. If you don't already have one, plenty of time to find one.
Why the buyer's conveyancer, not the seller's?
That's the Australian convention — the buyer's representative drafts the contract, the seller's representative reviews. We match the convention so the handoff works the same way every other property sale in Australia does.
Can I change my conveyancer mid-process?
Yes. Update your nominated representative anytime. The next offer or contract handoff uses the latest one.

Working alongside agents, Domain, and realestate.com.au.

Can I use Pick a Buyer alongside an agent?
Yes — many sellers and buyers do. The agent works the open-home and listings route; Pick a Buyer runs the direct-match track at the same time.

One note for sellers: if you're under an agency listing agreement, check what it says about commission when the buyer comes from another channel. Most agreements still expect their fee during the listing period regardless of who found the buyer. Your conveyancer can talk through the specifics.
Can I use Pick a Buyer alongside Domain or realestate.com.au?
Yes. They're catalogue browsing — addresses and photos, scroll until something catches your eye. We're a direct match — sellers come to you when the property fits your wishlist. Lots of our buyers run both in parallel.
What if I find my match through another channel?
Cancel the subscription anytime. You keep access until the end of the month you've paid for. No questions, no recovery emails.

Still got a question?

Email us — hello@pickabuyer.com . We read every one.

No card. No commitment.